Welcome to Jewel Australia Support Services, we are an NDIS Service Provider based in Canberra, New South Wales and Victoria. We provide Quality, Community Based Care Supports to our Participants. Jewel Australia Support Services Pty Ltd is an Australian Registered Company(ABN 44643376505).
Jewel Australia Support Services is a family-built agency grounded in genuine care, connection and community. We pride ourselves on providing warm, nurturing and reliable supports that are tailored to each individual. Our team is committed to building strong relationships with participants and families, and delivering services with kindness, respect, and attention to detail.
To be a trusted support provider that empowers individuals to live with dignity, confidence and choice. We aim to create a positive and inclusive environment where every person feels valued, respected and supported. Through genuine relationships, consistent care and high-quality services, we want participants to feel safe, connected and empowered to achieve their goals and live their best life within their community.
To deliver compassionate, person-centred supports that enhance wellbeing, promote independence and respect each individual’s needs, goals and preferences. We are committed to providing inclusive, reliable and high-quality services that support participants and families through clear communication, consistency and genuine care.
Values
We approach every interaction with empathy and understanding.
We act honestly, ethically, and transparently.
We place the individual at the heart of everything we do.
We deliver consistent, dependable care and uphold high standards.
We prioritise the safety, health, and wellbeing of both participants and staff.
Our Team
Rara
Managing Director
Rara is the Managing Director and founder of Jewel Australia Support Services, bringing over 17 years of experience across the Disability and Aged Care sectors. Originally from Zimbabwe, she brings a strong commitment to quality care, leadership and community-focused service delivery. Raised in a culture where community, compassion and looking after one another is deeply valued, Rara has built JASS on these same principles, ensuring every participant is supported with dignity, kindness and respect. Rara is passionate about delivering safe, high-quality, person-centred support that promotes independence and meaningful participation. Her leadership is grounded in the belief that every individual deserves to feel empowered to live the life they choose. Known for her warm and approachable nature, Rara has built strong relationships with participants, families, support coordinators and staff, while maintaining strong standards of care, safeguarding and service delivery. Under her leadership, JASS continues to foster a supportive environment where participants can build confidence, develop skills and achieve their personal goals.
Kim
Operation Manager
Kim has 10+ years’ experience in disability support, mental health and operations management. She is caring, respectful and empathetic, and works closely with participants, families and staff to ensure services run smoothly and safely. Kim is passionate about quality service delivery, strong systems, and ensuring supports are consistent, compliant and genuinely participant-focused.
Isaac
Service Coordinator
Isaac brings extensive experience as a support worker and has a strong understanding of participant needs and day-to-day support delivery. He is friendly, approachable and energetic, and is always happy to assist participants, families and staff. Isaac supports smooth service coordination, rostering and communication to ensure participants receive reliable and tailored supports.
H
Human Resources
Honour supports HR functions across the organisation including recruitment, onboarding, staff documentation and compliance requirements. He assists with workforce support processes and helps ensure staff records, training and employment matters are managed appropriately. Honour works closely with management to support a professional and compliant workplace.
Isiah
Work Health and Safety (WHS)
Isiah supports the organisation across all WHS matters and safety compliance. He brings a strong background in WHS and is proactive in identifying risks and improving safety practices. Isiah is approachable and supportive, and works closely with staff to promote a safe environment for both participants and employees.
Aliyah
Admin, Rostering & Intake Officer
Aliyah is often the first point of contact for participants and families. She has 2 years’ admin experience and 4 years’ previous experience as a support worker, giving her both professional and practical insight into participant needs. Aliyah supports intake, rostering and admin tasks and is friendly, responsive and committed to providing helpful and welcoming support.